Local Customers
Product(s) can be exchanged from any of our retail stores within 7 days from the date of delivery. Please note that the product must be unused, all tags must be intact, packing is in its original condition and the original invoice is included. Items bought on sale cannot be exchanged.
Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s) if it has defected or the wrong product(s) has been delivered. Please note that only those items which have not been worn, used, or altered in any way, will be eligible for Store Credit Exchange.
Contact our customer service center by emailing us images of defective/wrong product customercare@myklas.pk or calling us at +92-300– 4198760 within 3 days of delivery. After our team reviews the product, an online voucher of the same price value will be offered.
International Customers
We apologize to all international buyers but we currently do not offer any exchanges or refunds for international online orders. And so, we try to do our very best to provide you with as much information as possible to ensure that you are fully comfortable when placing your order. In case of any concerns or questions, or if you checked out the items as a Guest, please don’t hesitate to contact our Customer Support Center at +92-300- 4198760 or customercare@myklas.pk and be guided through the process for Exchanges.
Refunds
We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy will apply. MYKLAS may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment being declined by the issuing financial institution.